Cloud Centric Call Center
Cloud Centric
Call Center
A leading provider of integrated communication software,
connecting all your business communication channels to drive fast and sustainable growth.
Discover a seamless communication experience with our Cloud Centric Call Center, designed to streamline your business calls and enhance productivity. This advanced solution combines flexibility, efficiency, and user-friendly features to ensure that every call is managed with ease. From dialing numbers with the keypad to accessing essential call information, our platform provides everything you need for smooth, uninterrupted communication. Explore the key features below that make our Cloud Centric Phone the perfect tool for your business.
Telephony and Call Center Solutions
We provide cutting-edge telephony and call center solutions, supported by a team of seasoned professionals with over 20 years of industry experience.
Cloud-Centric Omni-Channel CRM
A highly flexible and customizable customer relationship management system that integrates Voice, LINE, Facebook, Webchat, and Email into a unified platform.
Integration Services / CTI / Middleware
Seamlessly connect your call center with other enterprise systems to enable smooth and synchronized operations.
AI Agent
Empower your customer service with next-generation AI technologies such as ChatGPT and Gemini. Our AI Agents offer 24/7 multilingual support for a seamless customer experience.
Auto Dialer / Collection / Telesales System
n automated dialing system designed for debt collection, balance notifications, promotional campaigns, and telesales—maximizing outreach and operational efficiency.
Key Features
Softphone Key Pad
Voice – Integrated telephony system supporting both inbound & outbound calls
Email – Track every message and respond in an organized manner
LINE & Facebook – Consolidate chats from all platforms in one place, never miss a customer inquiry
Other channels – Support for WhatsApp, Instagram, and Telegram
Call Info
–Automatically create tickets when messages are received from any channel
–Prioritize and assign cases to the right agents
–Track case status in real-time, eliminating unresolved issues
Call Transfer
–Forward cases to other departments such as Accounting, Technical Support, or Sales with just one click
–Multi-Agent Collaboration – Multiple teams can work on the same ticket without the need to send emails back and forth
–Dashboard & Reporting – Analyze service performance with in-depth insights
Agent Script
Voice – Integrated telephony system supporting both inbound & outbound calls
Email – Track every message and respond in an organized manner
LINE & Facebook – Consolidate chats from all platforms in one place, never miss a customer inquiry
Other channels – Support for WhatsApp, Instagram, and Telegram
End Call Survey Button
–Automatically create tickets when messages are received from any channel
–Prioritize and assign cases to the right agents
–Track case status in real-time, eliminating unresolved issues
Call Result
–Forward cases to other departments such as Accounting, Technical Support, or Sales with just one click
–Multi-Agent Collaboration – Multiple teams can work on the same ticket without the need to send emails back and forth
–Dashboard & Reporting – Analyze service performance with in-depth insights
Key Features Cloud Centric Call Center
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